Our Cancellation/Changes/No-show Policy is applied to everyone equally. No exceptions are made under any circumstances and no part is negotiable. Making our policy firm helps make sure that all of our guests are treated equally and fairly. We strongly recommend travel insurance. Scroll down as necessary to find the policy that is relevant to your reservation.
PRIVATE ROOMS, CABINS, AND GROUPS OF 5 TO 8 PEOPLE
CANCELLATIONS:
If you cancel all or a portion of your reserved accommodations, you will be charged $10.00 or 10% (whichever is greater) of the full cost of what you are canceling.
To be eligible for any refund you must cancel no less than TWO WEEKS in advance of the date or dates you are canceling. Any cancellations that occur with less than TWO WEEK'S notice will NOT be eligible for a refund. If you cancel a reservation which was made within TWO WEEKS of your reserved date or dates, you will NOT receive a refund.
CHANGES:
If you make any changes to your reservation you will be charged $10 or 10% (whichever is greater) of the amount the change lowers your cost. Changes that increase your cost will not be charged a Change Fee. For changes which result in no change in cost, you will be charged $10.
In addition, any changes to your reservation must be made no less than TWO WEEKS in advance of the date or dates you are changing. Any changes that occur with less than TWO WEEK'S notice will NOT be eligible for any refund for dates reserved. If you change a reservation which was made within TWO WEEKS of your reserved date or dates, you will NOT receive a refund for a date or dates reserved.
NO-SHOWS:
If you have not arrived by 10:00 PM on the first night of your reservation, we will leave you a Late Arrival Notice on the Office Front Door explaining how to find your accommodations.
If you have still not arrived by 7:30 AM the next morning and we have not been contacted by you, we will consider you a No-Show. If this occurs ANY REMAINING PORTION OF YOUR RESERVATION WILL BE CANCELLED AND YOUR RESERVED ACCOMMODATIONS WILL BE MADE AVAILABLE FOR RE-RENTAL. You will NOT receive a refund regardless of whether the accommodations are re-rented or not.
If you wish to stay on a date you originally reserved, but which was cancelled because of a no-show, you may, if the accommodations are still available – at no additional cost.
CANCELLATION NUMBERS:
If you cancel a reservation in person, by telephone or by internet, you will be given a cancellation number. KEEP THIS NUMBER. It is the ONLY acceptable proof that you cancelled.
HOSTEL BEDS AND TENTS
CANCELLATIONS:
If you cancel all or any portion of your reserved accommodations, you will be charged $10.00 or 10% (whichever is greater) of the full cost of what you are canceling.
To be eligible for any refund you must cancel no less than THREE DAYS in advance of the date or dates you are canceling. Any cancellations that occur with less than THREE DAY'S notice will NOT be eligible for a refund. If you cancel a reservation which was made within THREE DAYS of your reserved date or dates, you will NOT receive a refund.
CHANGES:
If you make any changes to your reservation you will be charged $10 or 10% (whichever is greater) of the amount the change lowers your cost. Changes that increase your cost will not be charged a Change Fee. For changes which result in no change in cost, you will be charged $10.
In addition, any changes to your reservation must be made no less than THREE DAYS in advance of the date or dates you are changing. Any changes that occur with less than THREE DAY'S notice will NOT be eligible for any refund for dates reserved. If you change a reservation which was made within THREE DAYS of your reserved date or dates, you will NOT receive a refund for a date or dates reserved.
NO-SHOWS:
If you have not arrived by 10:00 PM on the first night of your reservation, we will leave you a Late Arrival Notice on the Office Front Door explaining how to find your accommodations.
If you have still not arrived by 7:30 AM the next morning and we have not been contacted by you, we will consider you a No-Show. If this occurs ANY REMAINING PORTION OF YOUR RESERVATION WILL BE CANCELLED AND YOUR RESERVED ACCOMMODATIONS WILL BE MADE AVAILABLE FOR RE-RENTAL. You will NOT receive a refund regardless of whether the accommodations are re-rented or not.
If you wish to stay on a date you originally reserved, but which was cancelled because of a no-show, you may, if the accommodations are still available – at no additional cost.
CANCELLATION NUMBERS:
If you cancel a reservation in person, by telephone or by internet, you will be given a cancellation number. KEEP THIS NUMBER. It is the ONLY acceptable proof that you cancelled.
GROUPS OF 9 OR MORE
PAYMENT REQUIREMENTS:
Groups of this size are required to pay a minimum of 20% down at the time of the reservation with the remainder due no later than 45 days prior to your arrival. If you fail to pay in full at least 45 days in advance, the reservation will be cancelled and you will forfeit your down payment.
CANCELLATIONS:
If you cancel all or any portion of your reserved accommodations, you will be charged $25.00 or 20% (whichever is greater) of the full cost of what you are canceling.
To be eligible for any refund you must cancel no less than ONE MONTH in advance of the date or dates you are canceling. Any cancellations that occur with less than ONE MONTH'S notice, will NOT be eligible for a refund. If you cancel a reservation which was made within ONE MONTH of your reserved date or dates, you will NOT receive a refund.
CHANGES:
If you make any changes to your reservation you will be charged $25 or 20% (whichever is greater) of the amount the change lowers your cost. Changes that increase your cost will not be charged a Change Fee. For changes which result in no change in cost, you will be charged $25.
In addition, any changes to your reservation must be made no less than ONE MONTH in advance of the date or dates you are changing. Any changes that occur with less than ONE MONTH'S notice, will NOT be eligible for any refund for dates reserved. If you change a reservation which was made within ONE MONTH of your reserved date or dates, you will NOT receive a refund for a date or dates reserved.
NO-SHOWS:
If you have not arrived by 10:00 PM on the first night of your reservation, we will leave you a Late Arrival Notice on the Office Front Door explaining how to find your accommodations.
If you have still not arrived by 7:30 AM the next morning and we have not been contacted by you, we will consider you a No-Show. If this occurs ANY REMAINING PORTION OF YOUR RESERVATION WILL BE CANCELLED AND YOUR RESERVED ACCOMMODATIONS WILL BE MADE AVAILABLE FOR RE-RENTAL. You will NOT receive a refund regardless of whether the accommodations are re-rented or not.
If you wish to stay on a date you originally reserved, but which was cancelled because of a no-show, you may, if the accommodations are still available – at no additional cost.
CANCELLATION NUMBERS:
If you cancel a reservation in person, by telephone or by internet, you will be given a cancellation number. KEEP THIS NUMBER. It is the ONLY acceptable proof that you cancelled.
TOURS AND TRAVEL TICKETS
CANCELLATIONS:
Each tour and transportation provider has their own specific cancellation policies. These policies are detailed on each tour’s or travel description page on this web site. You must affirm that you have read the specific cancellation policy of the tour(s) and/or transportation you are requesting and agree to be bound by them.
In addition to what the providers may charge, Denali Mountain Morning Hostel also charge $10 or 10% (whichever is greater) on all customer-initiated tour and travel reservation cancellations.
CHANGES:
If you make any changes to your reserved tours or travel, you will be charged for whatever amount may be called for based on the provider's written policy. In addition to what the providers may charge, we charge $10 on all customer-initiated tour and travel reservation changes.
Our Tours and Travel Tickets Cancellation/Changes Policy is applied to everyone equally. No exceptions are made under any circumstances and no part is negotiable. Making our policy firm and equally applied in all cases helps make sure that all of our guests are treated fairly. We strongly recommend travel insurance.
Updated 11-9-2011 for the 2012 season
Contact Information |
Denali Mountain Morning Hostel |
Bill A. Madsen, proprietor |
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Tele: (907) 683-7503 No FAX |
Mile 224.1 Parks Highway |
PO Box 208 |
Denali National Park, AK 99755 |
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